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Apple is selling more and more iPhones Korea, but these sales are also leading to more consumer complaints.

According to KT, the mobile-phone operator that exclusively provides iPhones here, there are increasing complaints related to the supposed reception problems of the iPhone 4, Apple's latest gadget.

The carrier, which dismisses the claims that the device may be seriously flawed, says it will closely monitor the situation, although a recall isn't a possibility.

"We are alerted over the complaints over low reception. The grumblings, many of them coming from the Internet communities of iPhone 4 users, are certainly larger than what we expected",

a senior KT executive told The Korea Times Friday.

Officials from Apple's Korean office refused to comment on the issue.

The supposed reception problems linked to the iPhone 4, which may be related to Apple's unique antenna design, had been highly publicized during the device’s release in the United States, which forced Apple to hand out rubber ``bumpers’’ to cover the devices and prevent users from blocking the built-in antenna with their hands.

KT officials had said that reception will be less of a problem in Korea, a country entangled with a dense network of base stations, but Korean iPhone 4 users have been flooding the internet with problems related to using voice calls and text messages, even at times when the signal bars appear at full strength.

``I changed my handset two times, but there hasn’t been much improvement. I am wondering whether the claims of the hardware flaws were real,’’ said said Kim Mi-jeong, a 34-year-old office worker, in a telephone interview with The Korea Times.

``But the problems are not related to the so-called `death grip.’ It’s a totally new issue.’’

The customer complaints here related to the iPhone 4 came a few months after that the Apple reportedly paid out some $175 million in its free rubber bumper campaign after American consumers complained about weak signals and dropped calls.

However, KT officials are confounded about the reports of poor reception even when the signal conditions seem to be fine.

Apple is planning to provide bumpers to its Korean users without charges from Sept. 27 but after tougher screening processes, which are different to those seen by the United States and other countries.

Despite the rare admittance by consumers considering Apple CEO Steve Jobs’ stubbornness, Consumer Reports refused to recommend the iPhone as its antenna-bumper policy is ``less than consumer friendly.’’

In particular, the publication referred the strong needs for consumers to call AppeCare as a ``non-solution.’’ Steve Park of Apple’s Korean branch was not immediately available for comments.

KT will not make any official comments about the low receptions until facts have been confirmed,’’ said another KT official.
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